Thank you for shopping at orca-nutrition.com We strive to provide the best products and services for our customers. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
Unopened, unused, and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.
2. Non-returnable Items
Certain items are exempt from being returned:
Perishable goods such as food and supplements.
Opened or used products.
Gift cards.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at [Your Email Address] with your order number, the product you wish to return, and the reason for the return.
Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
Ship Your Item: Pack the item securely in its original packaging and include the return authorization slip. Ship the package to the address provided in the return authorization email.
4. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Your Email Address].
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the return is due to an error on our part (you received an incorrect or defective item, etc.), we will cover the return shipping costs.
7. Contact Us
If you have any questions on how to return your item to us, please contact us at:
Email: info@orca-nutrition.com
Phone: +90 5419660682
Thank you for shopping with orca-nutrition.com. Your satisfaction is our priority.